Grievance Redressal Policy

Last updated: 4 July 2026

StarkLoan is committed to addressing any concerns you have about your loan application, your data, or your experience with our service, promptly and fairly.

1. Grievance Officer

Name	Kamlesh Mali
Email	[Add grievance email address]
Phone / WhatsApp	+91 70731 77874
Business hours	Monday–Saturday, 10:00 AM – 7:00 PM IST
Registered address	Durga Nursery Road, Mangalam Fun Square, Udaipur, Rajasthan – 313001

2. How to Raise a Complaint

Contact us directly — email or WhatsApp our Grievance Officer above with your name, phone number used in the application, and details of your concern.

Acknowledgement — we will acknowledge your complaint within 2 business days.

Resolution — we aim to resolve most complaints within 7–10 business days. Complaints requiring input from a partner bank/NBFC may take longer, and we will keep you updated on progress.

3. Complaints About a Partner Bank or NBFC

If your complaint relates specifically to a partner bank or NBFC's decision, disbursal, or conduct (rather than StarkLoan's facilitation service), we will help route your complaint to the lender's own grievance/customer service channel. If it remains unresolved after escalating with the lender directly, you may also approach:

The RBI Banking Ombudsman (for scheduled bank complaints) or the RBI Ombudsman for NBFCs, as applicable, via cms.rbi.org.in
The grievance cell of the specific bank/NBFC involved, as listed on their official website

4. Data Privacy Complaints

For concerns specifically about how your personal information or documents are collected, used, or stored, please refer to Section 11 of our Privacy Policy, or contact our Grievance Officer directly using the details above.

5. Fraud or Impersonation Reports

If someone contacts you claiming to be from StarkLoan and asks for an upfront payment to "release," "process," or "guarantee" a loan — this is not a genuine StarkLoan request. Please report it to our Grievance Officer immediately with any screenshots, numbers, or details you have.

6. Record Keeping

We maintain a record of all grievances received and their resolution status for internal quality tracking and regulatory compliance purposes.